News

Transparency Builds a Better Doctor-Patient Relationship

June 11, 2018

Leong Koh, MD, Northwest Permanente’s vice president of Quality, Care Experience, and Patient Safety, recently shared NWP’s philosophy about transparency on the Permanente Federation website.

Dr. Leong Koh is a family medicine physician at the Gateway Medical Office in Portland.

Dr. Koh advocates for greater transparency and outlined some of the ways in which NWP is providing it to our patients. He discusses the Real Reviews website, which shares member feedback about clinicians and care experience, using ratings and comments from the Press Ganey survey.

He also discusses the OpenNotes program, a nationwide movement that encourages clinicians to share clinical notes and visit summaries with patients with the goal of improving transparency of care.

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