Job Opportunities

Senior Practice Director (Primary Care Administration)

Northwest Permanente is welcoming applications for a Senior Practice Director for Primary Care Operations. The Senior Practice Director is responsible for ensuring member service, quality of care, work life satisfaction, and efficient resource utilization in Care Delivery Operations. Directly, and through subordinates, this position plans, organizes, directs, and controls the operation of assigned areas (e.g. general administrative, patient care professional services and/or a combination of these and other services) and contributes toward the overall development of programs and services to provide for the needs of members, physicians, and clinicians.

Job Post Date: 2017-11-17
Office: Kaiser Permanente Bldg
City: Portland
State: Oregon

Description:

Kaiser Permanente is committed to helping shape the future of health care. As the largest integrated care delivery organization in the United States, Kaiser Permanente, founded in 1945, is recognized as one of America’s leading health care providers and nonprofit health plans. Our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.

Kaiser Permanente Northwest (KPNW)— made up of over 11,000 employees, more than 1,300 physicians and 150 dentists — provides and arranges medical care exclusively for health plan members. In the Portland-Vancouver area, Kaiser Permanente operates 34 medical offices and 2 hospitals. Today, the Northwest Region serves more than 576,000 medical and 244,000 dental members whose care is largely provided by Northwest Permanente, P.C., (NWP) and Permanente Dental Associates (PDA).

Northwest Permanente is welcoming applications for a Senior Practice Director for Primary Care Operations. The Senior Practice Director is responsible for ensuring member service, quality of care, work life satisfaction, and efficient resource utilization in Care Delivery Operations. Directly, and through subordinates, this position plans, organizes, directs, and controls the operation of assigned areas (e.g. general administrative, patient care professional services and/or a combination of these and other services) and contributes toward the overall development of programs and services to provide for the needs of members, physicians, and clinicians.

The Senior Practice Director assists the Executive Director in providing strategic leadership to management to ensure equitable distributions of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.

This position manages major change initiatives and represents operations within the Region and Inter-Regionally with primary accountability for management of projects that cross departmental lines or have regional impact or significance. Additionally, this position will provide strategic vision, leadership and oversight to key initiatives and/or teams, assist in definition of required outcomes and milestones, set performance targets and monitor performance relative to targets, optimize resource utilization, participate in the development of proposals and recommendations, and ensure delivery of needed results.

 

MAJOR ACCOUTABILTIES / ESSENTIAL FUNCTIONS

  • Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality and utilization standards; continually evaluating and improving the delivery of service by initiating and promoting best practice models, and monitoring individual and team performance levels to identify areas where improvements are needed or where high performance should be acknowledged.
  • Directly and with subordinate managers, establishes and maintains operational and performance standards. Monitors and evaluates the overall system of service delivery in terms of ability to meet established targets. Develops short and long-term plans to improve service level of department efficiently for each area managed. Engages physicians and staff in problem solving.
  • Oversees the management of physician and AC professional services in partnership with the Directors of Operations, Chiefs and/or Physicians in Charge (PICs).
  • Provide strategic analysis and business planning support to evaluate opportunities to reduce costs, improve member service, and improve quality of work life.
  • Analyze and create systems to match appointment supply with demand and to create close collaboration with Regional Appointment Center to support clinic operational needs. Foster innovation in creating non-visit options for meeting member needs.
  • Benchmark with other Regions and competitors to identify potential best practices to emulate in our Region.
  • Lead rapid organizational change due to Health Connect, benefit changes, changing organization structure, growing membership, increasing emphasis on member service, and other issues impacting operations and our physicians and ACs.
  • Interface between PC and Specialty & ancillary departments, identifying specific work to be done and resources needed to realize opportunities for improvements in efficiency, care experience, and work life.
  • Leads in strategy development, operational planning, and performance management. Accountable for project management, coordination, and/or facilitation for designated strategic and operational initiatives.
  • Structure complex, poorly-defined, and time-sensitive issues to aid leadership understanding and decision-making.
  • Effectively balance and manage multiple priorities, & proactively anticipating needs of stakeholders and colleagues.
  • Maintain a broad and robust knowledge of KPNW’s strategic and operational opportunities and challenges, as well as industry trends.
  • Optimize use of available information and expertise to support effective decision-making by KPNW's senior leaders.
  • Contributes to effective and accurate communications, operations, and planning by conducting studies and reporting findings, and participating in special committees and/or projects.
  • Directly and with Executive Director, develops and administers appropriate policies, standards, practices and procedures.

 

MINIMUM EXPERIENCE AND QUALIFICATIONS

  • Master's degree in a Business Administration, Health Care Administration or related field OR a bachelor's degree AND two (2) years of experience in a directly related field OR an associate's degree AND four (4) years of experience in a directly related field OR six (6) years of experience in a directly related field.
  • 10 years of experience managing business, healthcare administration or other related field.
  • 5 years of general management experience in a complex, multi-faceted healthcare setting and in working with a large physician group practice managing through influence and collaboration.
  • 3 years of supervisory experience to include but not limited to, disciplinary actions, training, employee development/ assessment, and wage and hour regulations.
  • 3 years of experience in financial management, budget development, program development, quality improvement and project management.
  • Ability to lead in a culturally diverse environment and promote culturally competent care.
  • Ability to communicate effectively in written and spoken English.
  • Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes.
  • Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline.
  • Demonstrated understanding of clinical and operational processes; staff licensure/certification, clinical competency requirements and scope of practice concepts.
  • Excellence in customer service, service recovery and complaint resolution skills.
  • Must be able to work in a Labor/Management Partnership environment.

PREFERRED EXPERIENCE AND QUALIFICATIONS

  • Master’s degree in healthcare, public or business administration, or related field.
  • Business management experience in health care setting.
  • Ambulatory health care experience.
  • Ability to lead and implement change management and process improvement activities.
  • Ability to understand and utilize data to improve performance.
  • Ability to apply process improvement and project management principles.
  • Ability to manage performance, coach, and develop staff.
  • Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance and integrity.
  • Ability to clearly and effectively communicate, verbally and in written format.