Job Opportunities

Senior Department Administrator II

Northwest Permanente (NWP) is seeking a Senior Department Administrator II to join our Specialty Care Administration. The Senior Administrator is responsible for contributing toward the overall development of programs and services to provide for the needs of members, physicians and staff. This position works directly with the Executive Director, to assist in providing strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.

Job Post Date: 2017-07-31
Office: Interstate Medical Office Central
City: Portland
State: Oregon

Description:

Kaiser Permanente is committed to helping shape the future of health care. As the largest integrated care delivery organization in the United States, Kaiser Permanente is recognized as one of America’s leading health care providers and nonprofit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.

Kaiser Permanente Northwest (KPNW)— made up of over 11,000 employees, more than 1,000 physicians and 140 dentists — provides and arranges medical care exclusively for health plan members. In the Portland-Vancouver area, Kaiser Permanente operates 36 medical offices and two hospitals. Today, the Northwest Region serves more than 576,000 medical and 244,000 dental members whose care is largely provided by Northwest Permanente, P.C. (NWP) and Permanente Dental Associates (PDA).

Northwest Permanente (NWP) is seeking a Senior Department Administrator II to join our Specialty Care Administration. The Senior Administrator is responsible for contributing toward the overall development of programs and services to provide for the needs of members, physicians and staff. This position works directly with the Executive Director, to assist in providing strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.  

MAJOR RESPONSIBILITIES / ESSENTIAL FUNCTIONS

  • Directly and through subordinates, leads in planning, organizing, directing, and controlling the operation of assigned areas (e.g., general administration, patient care, professional services and/or a combination of these and
    other services).
  • Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of
    service, quality and utilization standards; continually evaluating and improving the delivery of service by initiating
    and promoting best practice models. Engages physicians and staff in problem solving.
  • Plans, directs, staffs, organizes and evaluates service and/or care delivered by staff. Develops, monitors, and
    controls payroll, non-payroll, and capital budgets and expenditures for assigned service areas. Hires, fires,
    performs corrective actions, employee training and development, and conducts performance assessments for
    assigned staff.
  • Directly and with subordinate managers, establishes and maintains operational and performance standards.
    Monitors and evaluates the overall system of service delivery in terms of ability to meet established targets.
    Develops short and long term plans to improve service level of department efficiency for each area managed.
  • Contributes to effective and accurate communications, operations, and planning by conducting studies and
    reporting findings, and participating in special committees and/or projects.
  • Directly and with Executive Director, develops and administers appropriate policies, standards, practices and
    procedures; With subordinate managers, establishes goals and objectives for each department; Assures
    compliance with administrative, legal and regulatory requirements of the Health Plan Contract and government/
    accrediting agencies
  • Works with management and Physicians-In-Charge to identify and establish programs and
    practices which are cost effective and provide quality service to members, staff and physicians.
  • Participates in community relations activities to enhance the image and reputation of the organization in local
    customer service areas. May represent the organization in activities involving leaders in business, government,
    labor, the community at large, Health Plan Members and healthcare providers in the area.

MINIMUM EDUCATION AND EXPERIENCE

  • Bachelor's degree in healthcare, public or business administration, or related field
  • Minimum ten (10) years of experience managing business, healthcare administration or other related field
  • Minimum five (5) years of general management experience in a complex, multi-faceted healthcare setting and in working with a large physician group practice managing through influence and collaboration
  • Minimum three (3) years of supervisory experience to include but not limited to, disciplinary actions, training,
  • employee development/ assessment, and wage and hour regulations
  • Minimum three (3) years of experience in financial management, budget development, program development, quality improvement and project management
  • Strong communication, presentation, leadership, analytical and problem solving skills
  • Must be able to work in a Labor/Management Partnership environment

PREFERRED EDUCATION

  • Master's degree in healthcare, public or business administration, or related field