Physician Practice Manager
Northwest Permanente, P.C. currently has a Physician Practice Manager (PPM) position available at our Portland Administrative office reporting to the Senior Department Administrator. The physician practice manager will partner with physician leadership in their department to manage operations of their department. This includes optimizing clinical workflows, developing practice innovations, partnering with local Health Plan leadership, overseeing clinic performance, and supporting the local physicians and representing the clinic regionally. The position will have the authority and accountability to make operational improvements for the department, in collaboration with their physician leadersparticularly those aimed at improving quality, service, affordability and local engagement.
Job Post Date: 2017-08-26
Office: Kaiser Permanente Bldg
Northwest Permanente, P.C. (NWP) is a self-governed (physician led), multi-specialty group of over 1500 physicians, surgeons, and clinicians, caring for members in Oregon and Southwest Washington. At NWP health care specialists in all disciplines will discover opportunities to forge their own unique career paths in an innovative and collaborative professional community. When you join our remarkable team of physicians, surgeons, clinicians, administrative professionals, researchers, and educators, you will find a place where you can be proud to build your career and make your unique contribution to the medical world.
Northwest Permanente, P.C. currently has a Physician Practice Manager (PPM) position available at our Portland Administrative office reporting to the Senior Department Administrator. The physician practice manager will partner with physician leadership in their department to manage operations of their department. This includes optimizing clinical workflows, developing practice innovations, partnering with local Health Plan leadership, overseeing clinic performance, and supporting the local physicians and representing the clinic regionally. The position will have the authority and accountability to make operational improvements for the department, in collaboration with their physician leaders—particularly those aimed at improving quality, service, affordability and local engagement.
MAJOR RESPONSIBLITIES / ESSENTIAL FUNCTIONAL
- Interpretation of the budget and communication about the budget when needed to the physician group.
- Ownership with chief of the affordability metrics and initiatives. Includes NWP+HP+OMC budget targets. Includes cost per visit targets and others as determined.
- Work with chief to create business proposals for local projects and physician staffing.
- Represent physician needs for capital equipment purchases and coordinate purchasing with healthplan clinic manager.
- Monitor Medicare refresh reports and work with individual physicians to set aside time during the year to manage their lists aside time during the year to manage their lists.
- Collect provider feedback regarding staff support and coordinate with health plan clinic manager to develop more consistent performance.
- Support providers in bringing concerns to health plan leadership regarding specific staff performance issues.
- Coordinate with chief to collect regional and local updates relevant to the providers and send out a weekly summary staff message. Ensure 2-way communication commitments met between medical group members, Chief and regional leadership.
- Work with Chief to establish culture of Collegiality, engagement and practice ownership within the group.
- Coordinate with chief to attend necessary regional and local meetings.
- Responsible for agenda development, presenting operational metrics and
reporting out on departmental and regional initiatives where relevant. Develops agenda and runs leadership meeting with HP partners and NWP leadership.
- Meet weekly with physician chief to review ongoing projects and new needs.
- Develop regional relationships with other primary care, specialty care and hospitalists to foster communication about best practices.
- Regular rounding to seek provider feedback and input.
- The physician practice manager will support the chief in payroll oversight and changes.
RECRUITING AND ONBOARDING
- Recruitment coordination for open MD/AC FTE positions
- Onboarding coordination for newly hired MD/ AC FTE positions
- Primary responsibility for tracking local quality dashboards.
- Identify quality gaps and work with providers and staff to develop effective response. This may involve researching best practices in and outside of KP as well as administratively supporting existing processes
- Learn the fundamentals of Advanced Access including interpretation of the access dashboard as well as other relevant reports.
- Develop working relationship with analysts (CDA) to calculate current and future supply-demand analysis.
- Review provider schedules for accuracy and appropriate minimum staffing.
- Work with providers on holiday and vacation schedules.
- Monitor access and work with local team to anticipate and address gaps.
- Work with RN team lead and clinic manager to coordinate staff scheduling to compliment the provider schedule.
- Research best practices and innovate schedule template changes in response to patient/clinic needs (i.e. sports physicals, flu season, etc.).
- Work to balance clinic/patient access needs with provider career satisfaction. (i.e. creative scheduling, work/life balance, etc.)
- Work with chief to manage physician panels. Monitor linking report and make needed adjustments to physician panels.
- Sign off on bi-weekly timecards via MySchedule and bring to chief attention if inconsistencies.
EFFICIENCY AND WORK- FLOW PRACTICES
- Research best practices regarding budget-sensitive staffing models.
- Coordinate with clinic leadership team for implementation of regional initiatives locally. (i.e. onboarding, risk refresh, med reconciliation, Opioid Project, ED high utilizer, targeted quality projects, staff roles, phone management, patient safety and infection control, etc.)
- Assess and implement best practices to achieve Press Ganey patient satisfaction goals in partnership with clinic leadership team.
- Other Duties / Projects as assigned [projects will impact above major categories].
MINIMUM WORK EXPERIENCE & EDUCATION
- Master's degree in a Business Administration, Health Care Administration or related field OR a bachelor's degree AND two (2) years of experience in a directly related field OR an associate's degree AND four (4) years of experience in a directly related field OR six (6) years of experience in a directly related field
- Minimum two (2) years of experience planning, directing, and coordinating the operations in a non-healthcare organization -OR- minimum one (1) year of experience planning, directing, and coordinating services and operations in a healthcare organization - OR - one (1) year as a KP Fellow.
- Ability to lead in a culturally diverse environment and promote culturally competent care.
- Ability to communicate effectively in written and spoken English.
- Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes.
- Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline.
- Demonstrated understanding of clinical and operational processes; staff licensure/certification, clinical competency requirements and scope of practice concepts.
- Excellence in customer service, service recovery and complaint resolution skills.
- Must be able to work in a Labor/Management Partnership environment.
PREFERRED WORK EXPERIENCE AND QUALIFICATIONS
- Business management experience in health care setting.
- Supervisory experience in a unionized health care setting.
- Clinical background.
- Ambulatory health care experience.
- Ability to lead and implement change management and process improvement activities.
- Ability to understand and utilize data to improve performance.
- Ability to apply process improvement and project management principles.
- Ability to manage performance, coach, and develop staff.
- Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance and integrity.