Job Opportunities

Executive Director: Ambulatory Care

Kaiser Permanente Northwest (KPNW) made up of over 11,000 employees, more than 1,000 physicians and 140 dentists provides and arranges medical care exclusively for health plan members. In the Portland-Vancouver area, Kaiser Permanente operates 36 medical offices and two hospitals. The Northwest Region serves more than 576,000 medical and 244,000 dental members. Northwest Permanente (NWP) is seeking an Executive Director of Ambulatory Care. This executive reports directly to the Northwest Permanente Chief Operating Officer (COO) and is a business leader with and advisor to the NWP executive team, Senior Operations Team (SOT). When successful, the Executive Director enhances, enables and promotes the most effective and efficient outcomes of our NWP practice and care.

Job Post Date: 2017-05-15
Office: Kaiser Permanente Bldg
City: Portland
State: Oregon

Description:

Kaiser Permanente is committed to helping shape the future of health care. As the largest integrated care delivery organization in the United States, Kaiser Permanente is recognized as one of America’s leading health care providers and nonprofit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.

Kaiser Permanente Northwest (KPNW)— made up of over 11,000 employees, more than 1,000 physicians and 140 dentists — provides and arranges medical care exclusively for health plan members. In the Portland-Vancouver area, Kaiser Permanente operates 36 medical offices and two hospitals. Today, the Northwest Region serves more than 576,000 medical and 244,000 dental members whose care is largely provided by Northwest Permanente, P.C. (NWP) and Permanente Dental Associates (PDA).

Northwest Permanente (NWP) is seeking an Executive Director to provide strategic leadership, planning, and organization for our Ambulatory Care services. The Executive Director of Ambulatory Care Services is responsible for ensuring the integration of services and compliance with long-range organizational objectives and strategies, including the provision of excellent quality services and responsible fiscal management. This executive reports directly to the Northwest Permanente Chief Operating Officer (COO) and is a business leader with and advisor to the NWP executive team, “Senior Operations Team (SOT).”  When successful, the Executive Director enhances, enables and promotes the most effective and efficient outcomes of our NWP practice and care.

MAJOR RESPONSIBILITIES / ESSENTIAL FUNCTIONS

  • Works in close collaboration and alignment with Permanente & Health Plan Leadership in all aspects of Care Delivery in the areas of responsibility
  • Provides leadership, strategic planning and manages the design and implementation of programs in support of Primary & Specialty Care delivery and administrative operations
  • Seeks out opportunities for innovation and assists others in developing executable strategies. Directs the design, monitoring, and reporting of performance metrics. Responsible for patient centered care across primary and/or specialty care and other regional Clinical Services
  • Works in close collaboration with the NW Permanente Medical Group (NWP) and Health Plan leaders. Plans for long term changes to optimize existing systems and looks for ways to enhance or develop systems for future capabilities, including operational optimization of new products
  • Lends support, leadership and/or sponsorship to cross-department/facility projects to increase organizational efficiency
  • Ensures the strategic development and department performance of Clinical Care areas, and works in collaboration with other regional and national leaders in support of regional and program success
  • Creates vision and work plans in accordance with the organizational vision and operating plan
  • Develops, implements, and provides oversight to major projects or initiatives related to department direction, vision, improvement and innovation. For example, the patient-centered medical home
  • Manages resources to short- and long- term goals and strategies. Coordinates program resources and issues with the medical group, health plan staff, and union partners
  • Provides leadership to all aspects of key areas of responsibility, including management of human and financial resources, quality, service, practice standards, contracts and relationships with outside vendors
  • Monitors facility/department performance along a set of key indicators, identifies trends and corrects and/or supports as appropriate. Acknowledges and recognizes contributions of staff and physicians
  • Maintains current information and knowledge of all applicable Northwest Permanente & Kaiser policies, local, state and federal laws and regulations, and accreditation standards. Is responsible for audit outcomes from JCAHO and other regulatory authorities
  • Ensures that the training activities incorporate all applicable Northwest Permanente & Kaiser policies, local, state and federal laws and regulations, and accreditation standards
  • Manages assigned staff.  This includes interviewing, selecting, training, motivating, evaluating, counseling, disciplining and terminating in compliance with EEO/AA goals and personnel policies of the organization

COMPLIANCE AND INTEGRITY:

  • Models and reinforces ethical behavior in self and others in accordance with the NWP & KP Principles of Responsibility, adheres to organizational policies and guidelines, supports compliance initiatives, maintains confidences, admits mistakes, conducts business with honesty, shows consistency in words and actions, and follows through on commitments
  • All leaders are accountable for communication, implementation, enforcement, monitoring, and oversight of compliance policies and practices in their departments

SHORT- AND LONG-TERM ACCOUNTABILITIES:

  • Provide and ensure appropriate access to services
  • Ensure care meets quality and service standards
  • Develop strategy to ensure long term success for function and programs including provision of care and community relations

INTERNAL WORKING RELATIONSHIPS:

  • Clinical Care builds and maintains distinctive competencies that distinguish and builds the program’s success. The Region has adopted the Labor Management Partnership as its operating strategy and, thus, the Executive Director is responsible for integrating the principles of the LMP into the operations of Clinical Care
  • National Program Leadership. The success of the position will depend upon close alignment and integration of national priorities into regional strategic direction
  • The Northwest Permanente Senior Operations Team. The position requires close working partnerships with Northwest Permanente senior leaders to achieve optimal regional outcomes that span across multiple businesses and the functional areas
  • Health Plan leadership and Labor: Most the work will require collaboration with the Health Plan leaders, key labor partners and executive leadership. Collaboration will be necessary with HP executive leadership to deliver on regional and program-wide strategic goals

EXTERNAL WORKING RELATIONSHIPS:

  • Local community leaders including, city, county and outside healthcare/social service entities.
  • Vendors who service the ambulatory function and provide goods

MINIMUM EXPERIENCE AND QUALIFICATIONS

  • Bachelors Degree in business, health care administration or closely related field
  • Ten (10) years relevant experience in business, health care administration, medicine, or closely related field
  • Proven track record of successful leadership in health care operations, staff development / skill building, physician group model practice, and/or management consulting, including budget development
  • Demonstrates proficiency in the following key competencies: Service Orientation; Communication; Influence; Change Leadership; Results Orientation; Team/Leadership Development; Cultural Competence and Collaboration
  • Visionary, progressive person who has a solid understanding of KP operations, industry trends, and the history and potential of Kaiser Permanente
  • Demonstrated ability to lead and manage multidisciplinary teams through influence and collaboration
  • Exceptional strategic thinking, business planning, and project management skills
  • Outstanding leadership, communication, and interpersonal skills. Must exhibit efficiency, collaboration, candor, openness, and results orientation
  • Ability and willingness to travel as required to participate in national meetings

PREFERRED EXPERIENCE AND QUALIFICATIONS

  • Masters degree in business, health care administration or related field
  • Five (5) years of senior management experience